Jobloads requires all Hirers to uphold these standards to create the best possible job experience for Suppliers and their teams:
1. Treat Your Supplier’s Team Like Your Own
1.1 Respect and Inclusion
Hirers must ensure a working environment free from discrimination, harassment, bullying, victimisation, and violence. This includes compliance with all relevant equal opportunity laws and regulations:
New Zealand: Human Rights Act 1993, Employment Relations Act 2000.
Australia: Fair Work Act 2009
Fiji: Employment Relations Act 2007
1.2 Health and Safety
Hirers are responsible for the health and safety of all workers on-site, in accordance with the following legislation:
New Zealand: Health and Safety at Work Act 2015
Australia: Work Health and Safety Act 2011
Fiji: Health and Safety at Work Act 1996
This includes:
Eliminating or minimising health and safety risks as much as is reasonably practicable.
Consulting, cooperating, and coordinating with Suppliers on health and safety matters.
1.3 Rest and Meal Breaks
Hirers must provide appropriate rest and meal breaks during jobs, in accordance with the following legislation:
New Zealand: Employment Relations Act 2000
Australia: Fair Work Act 2009
Fiji: Employment Relations Act 2007
This ensures workers have time for rest and refreshment.
1.4 Triangular Employment Obligations
Hirers must acknowledge shared responsibilities with Suppliers for workers, complying with any applicable obligations regarding worker treatment and conditions:
New Zealand: Employment Relations (Triangular Employment) Amendment Act 2019
Australia: Fair Work Act 2009
Fiji: Employment Relations Act 2007
1.5 Timely Payment
Hirers must pay Suppliers in full and on time, as per the agreed terms, ensuring workers are compensated without delay.
1.6 Encourage Feedback and Improvement
Hirers should actively seek feedback from Suppliers and provide constructive input to foster mutual growth and understanding. Feedback should focus on:
Highlighting strengths in service delivery.
Identifying areas for improvement to better align expectations.
Building trust through open, respectful communication.
This ensures a culture of continuous improvement and supports the long-term success of both Hirers and Suppliers.
2. Respect the Supplier’s Service and Payment Terms
2.1 Service Availability
Jobs should begin and end as per the agreed schedule. Any changes to the agreed timing must be approved by the Supplier in advance.
2.2 Timesheet Approval
Hirers must promptly review and approve worker timesheets or agree on necessary amendments. This ensures Suppliers can meet payroll obligations for their teams.
2.3 Pricing Changes
Suppliers may need to adjust pricing due to changes in working conditions (e.g., weather, fruit size/quality, or harvesting methods). Such changes require the Hirer’s consent before being applied.
2.4 Assigned Workers and Disciplinary Action
Hirers should respect the workers assigned by the Supplier and direct any concerns to the Supplier. If a worker breaches site policies or exhibits misconduct:
The Hirer must immediately inform the Supplier, providing all relevant details.
The Supplier will handle any disciplinary action, as Hirers are not authorised to discipline Supplier’s workers directly.
2.5 Damage Responsibility
If a Supplier’s team causes damage beyond normal wear and tear:
Suppliers must inform Hirers promptly and collaborate on a reasonable solution.
Hirers should expect Suppliers to honour legitimate reimbursement requests for damages, missing items, or unexpected costs.
2.6 Feedback and Communication
Hirers are encouraged to share structured feedback with Suppliers at the end of jobs. This feedback contributes to the Supplier’s performance profile on Jobloads, rewarding excellence and helping Suppliers refine their offerings.
3. Job-Specific Obligations
3.1 Job Delays
Hirers must notify Suppliers promptly if jobs are delayed or end early due to weather, unforeseen events, or factors beyond their control. Any applicable fees for such changes must be honoured.
3.2 Cancelled Shifts
Hirers must provide at least 24 hours’ notice before cancelling a shift. Shorter notice may result in payment obligations for the shift as per agreed terms.
4. Reporting a Violation
Jobloads encourages Suppliers to report violations of these standards promptly. When dealing with potential or actual violations:
Communicate with the Hirer: Most issues can be resolved directly.
Document the Issue: Use the Jobloads messaging thread and attach supporting evidence (e.g., photos or timesheets).
Contact Jobloads: If unresolved, email [email protected] to report the issue.
5. Enforcement of Standards
We are committed to enforcing these standards fairly and transparently. When a violation is reported, Jobloads will:
Investigate: Gather facts and understand the context, ensuring impartiality.
Ensure Confidentiality: Protect the privacy of all parties involved in the investigation.
Act Timely: Strive to resolve grievances promptly.
5.1 Consequences for Violations
Severe Violations: Accounts may be terminated without notice if used for restricted purposes causing significant harm. Relevant incidents may also be reported to authorities.
Other Cases: Resolutions will be handled on a case-by-case basis, balancing fairness and platform values.
6. Upholding Jobloads' Core Values
As a Jobloads Hirer, you play a vital role in fostering a respectful, collaborative, and professional environment. Our core values guide how we work together to ensure success for both businesses and contractors. Here’s what it means to uphold these values:
6.1 Succeed together.
Success is a shared journey. By collaborating with Suppliers and treating them as valued partners, you help create an environment where everyone thrives.
Collaborate effectively: Provide actionable feedback to foster shared improvement and collaboration.
Share responsibility: Recognise that shared goals lead to shared success.
6.2 Make it simple.
Simplicity drives efficiency. Streamline your processes to make job management as clear and straightforward as possible.
Provide clarity: Clearly outline job expectations, timelines, and deliverables.
Avoid unnecessary complexity: Focus on straightforward, practical solutions.
6.3 Grow potential.
Every job is an opportunity for growth. Support the development of your team and Suppliers to build long-term value.
Offer constructive feedback: Use constructive feedback to help Suppliers enhance their skills and services.
Encourage learning: Promote opportunities for skill development and improvement.
6.4 Build with integrity.
Trust and accountability are the cornerstones of strong working relationships. Uphold honesty and fairness in all your dealings.
Be transparent: Communicate feedback transparently and respectfully.
Stay accountable: Honour your commitments, including timely payments and fair treatment.
6.5 Strengthen communities.
Your actions contribute to a larger ecosystem. By fostering inclusivity and respect, you help build resilient, thriving communities.
Respect diversity: Embrace the varied backgrounds and experiences of your Suppliers.
Promote sustainability: Make choices that support long-term community and environmental well-being.
By embodying these values, you contribute to a thriving Jobloads community where businesses and contractors succeed together.
7. Appeals Process
In most cases, Hirers can appeal enforcement decisions by submitting a written request to [email protected] within 14 calendar days. However:
Final Decisions: Account terminations due to severe violations are not eligible for appeal.