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Supplier Member Standards
Supplier Member Standards

Standards for Suppliers on Jobloads, focusing on service listing accuracy, compliance, job commitments, and effective communication.

Updated this week

Jobloads requires Suppliers to uphold these standards to ensure a positive, reliable job experience for Hirers:

  • Job Commitment

  • Timely Communication

  • Service Listing Accuracy

  • Supplier Compliance

Suppliers are expected to maintain high-quality service to meet Hirer expectations, which are now shared privately through feedback for continuous improvement.


1. Provide High-Quality Services

1.1 Private Feedback System

Hirers share their experiences through private feedback, which is visible only to the Supplier. This allows Suppliers to:

  • Identify areas of strength.

  • Address areas requiring improvement.

  • Continuously refine their service offerings without public review pressure.

💡 Focus Areas for Improvement:

  • Honour job commitments.

  • Communicate promptly and clearly.

  • Ensure service listing details are accurate.

  • Deliver high-quality service consistently.

1.2 Job Commitment

Suppliers must honour accepted job requests, delivering reliable and professional services.

Cancellations:
Suppliers should avoid cancelling confirmed jobs unless due to valid reasons beyond their control. In such cases:

  • Notify the Hirer as early as possible.

  • Contact Jobloads for assistance if necessary.

1.3 Induction and Training

Suppliers (and their team) must attend any induction or training sessions required by the Hirer, as specified in the job request.


2. Timely Communication

Suppliers must ensure timely communication before and during a job:

2.1 Response Time Expectations

  • Before the Job (Start Date > 5 Days): Respond to Hirer messages within 3 days.

  • Close to Job Start (≤ 5 Days): Respond to messages within 1 hour during local daytime hours.

  • During the Job: Respond to messages within 12 hours during local daytime hours.

If the Supplier is unresponsive, Jobloads may step in to assist Hirers facing urgent job issues.

Timely Communication Tips:

  • Before job start date (>5 days): Respond within 3 days.

  • Close to job start (≤5 days): Respond within 1 hour.

  • During the job: Respond within 12 hours.


3. Ensure Accurate Service Listings

Service listings must be accurate and up to date, reflecting the capacity, equipment, and expertise available from induction to job completion.

3.1 Service Details

  • Any changes to job details (e.g., dates, pricing) after acceptance require Hirer consent.

  • Accepted job details (pricing, scope) are locked in and cannot be modified without mutual agreement.

3.2 Supplier Profiles

Ensure linked profiles (team and organisation) are accurate and reflect the services offered.

3.3 Industry, Sector, and Team

Service listings must accurately describe:

  • Industry and sector.

  • Service type.

  • Team size and capabilities.

3.4 Pricing Transparency

Listings should disclose applicable pricing (e.g., base rates, unit costs, on-costs) and services offered.

  • Suppliers must fully disclose any limitations (e.g., "Team available in 2 weeks") on the listing page.

🎯 Be transparent: Keep your service listing updated and disclose any limitations or restrictions.


4. Compliance with Legal and Platform Standards

Suppliers must ensure jobs comply with all relevant laws and regulations:

4.1 Non-Discrimination

Jobs must be free from discrimination, harassment, bullying, victimisation, and violence, following all equal opportunity laws in each jurisdiction:

  • New Zealand: Human Rights Act 1993, Employment Relations Act 2000.

  • Australia: Fair Work Act 2009.

  • Fiji: Employment Relations Act 2007.

4.2 High Compliance Standards

Suppliers should maintain high compliance standards, including:

  • Industry certifications and licences.

  • Adequate insurance coverage.

  • Workplace policies that ensure safety and professionalism.

4.3 Employment Arrangements

For Suppliers employing workers:

  • Implement a clear recruitment process.

  • Align on job expectations, pay, and working conditions.

  • Pay workers fairly and on time.

  • Provide a safe working environment and uphold their rights.

Suppliers must comply with applicable labour laws and maintain adherence to the Jobloads Inclusion and Respect Policy.


5. Health and Safety

5.1 Shared Health and Safety Responsibilities

Suppliers, as a PCBU (Person Conducting a Business or Undertaking) under the following health and safety laws:

  • New Zealand: Health and Safety at Work Act 2015.

  • Australia: Work Health and Safety Act 2011.

  • Fiji: Health and Safety at Work Act 1996.

Suppliers must:

  • Eliminate or minimise health and safety risks.

  • Consult, cooperate, and coordinate with Hirers on health and safety matters.

5.2 Triangular Employment

Suppliers employing workers must acknowledge their role under triangular employment laws:

  • New Zealand: Employment Relations (Triangular Employment) Amendment Act 2019.

  • Australia: Fair Work Act 2009.

  • Fiji: Employment Relations Act 2007.


6. Managing Worker Conduct

6.1 Worker Disciplinary Action

If a Hirer identifies misconduct or performance issues with a Supplier’s worker:

  • The Hirer must notify the Supplier immediately.

  • Only the Supplier may initiate disciplinary actions.


7. Resolving Damage and Disputes

7.1 Damage Responsibility

If a Supplier’s team causes damage beyond normal wear and tear:

  • Notify the Hirer immediately.

  • Work with the Hirer to reach a fair resolution.

  • Honour reasonable reimbursement requests for damage, missing items, or unexpected costs.


8. Reporting a Violation

Jobloads encourages Hirers to report violations of these standards:

  1. Communicate with the Supplier: Suppliers are in the best position to resolve issues quickly.

  2. Document the Issue: Use the Jobloads message thread and attach supporting evidence.

  3. Contact Jobloads: Email [email protected] if the issue remains unresolved.


9. Enforcement of Standards

Jobloads is committed to enforcing these standards. When investigating reported violations, we follow these principles:

  • Impartiality: Investigations will be fair and unbiased.

  • Confidentiality: Information shared during investigations will remain confidential.

  • Timeliness: Resolutions will be prioritised and communicated promptly.

9.1 Consequences for Violations

  • Severe Violations: Immediate account termination, with possible reporting to relevant authorities.

  • Other Cases: Resolutions will be handled case-by-case, with corrective actions where necessary.


10. Upholding Jobloads' Core Values

As a Supplier on Jobloads, your adherence to our core values is essential in fostering a positive and productive environment. Here's how you can embody these principles:

10.1 Succeed together.

  • Collaborate effectively: Work closely with Hirers to achieve shared goals, ensuring mutual success.

  • Communicate openly: Maintain transparent and timely communication to build trust and understanding.

10.2 Make it simple.

  • Streamline processes: Simplify your service offerings and operations to enhance efficiency and clarity.

  • Provide clear information: Ensure your service listings and communications are straightforward and easy to understand.

10.3 Grow potential.

  • Seek feedback: Actively request and act upon constructive feedback to improve your services.

  • Invest in development: Pursue opportunities for professional growth and skill enhancement.

10.4 Build with integrity.

  • Uphold honesty: Engage in fair and truthful dealings with all parties.

  • Honor commitments: Fulfill your job commitments reliably and professionally.

10.5 Strengthen communities.

  • Foster inclusivity: Create a respectful and inclusive environment for all team members and partners.

  • Support sustainability: Engage in practices that contribute positively to the community and environment.

By embodying these values, you contribute to a thriving Jobloads community where businesses and contractors succeed together.


11. Appeals Process

Suppliers can appeal non-severe decisions by submitting a written request to [email protected] within 14 calendar days.
Note: Decisions related to severe violations are final and not eligible for appeal.

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