Jobloads requires Suppliers to uphold these standards to ensure a positive, reliable job experience for Hirers:
Job Commitment
Timely Communication
Service Listing Accuracy
Supplier Compliance
Suppliers are expected to maintain high-quality service to meet Hirer expectations, which are now shared privately through feedback for continuous improvement.
1. Provide High-Quality Services
1.1 Private Feedback System
Hirers share their experiences through private feedback, which is visible only to the Supplier. This allows Suppliers to:
Identify areas of strength.
Address areas requiring improvement.
Continuously refine their service offerings without public review pressure.
💡 Focus Areas for Improvement:
Honour job commitments.
Communicate promptly and clearly.
Ensure service listing details are accurate.
Deliver high-quality service consistently.
1.2 Job Commitment
Suppliers must honour accepted job requests, delivering reliable and professional services.
Cancellations:
Suppliers should avoid cancelling confirmed jobs unless due to valid reasons beyond their control. In such cases:
Notify the Hirer as early as possible.
Contact Jobloads for assistance if necessary.
1.3 Induction and Training
Suppliers (and their team) must attend any induction or training sessions required by the Hirer, as specified in the job request.
2. Timely Communication
Suppliers must ensure timely communication before and during a job:
2.1 Response Time Expectations
Before the Job (Start Date > 5 Days): Respond to Hirer messages within 3 days.
Close to Job Start (≤ 5 Days): Respond to messages within 1 hour during local daytime hours.
During the Job: Respond to messages within 12 hours during local daytime hours.
If the Supplier is unresponsive, Jobloads may step in to assist Hirers facing urgent job issues.
⏳ Timely Communication Tips:
Before job start date (>5 days): Respond within 3 days.
Close to job start (≤5 days): Respond within 1 hour.
During the job: Respond within 12 hours.
3. Ensure Accurate Service Listings
Service listings must be accurate and up to date, reflecting the capacity, equipment, and expertise available from induction to job completion.
3.1 Service Details
Any changes to job details (e.g., dates, pricing) after acceptance require Hirer consent.
Accepted job details (pricing, scope) are locked in and cannot be modified without mutual agreement.
3.2 Supplier Profiles
Ensure linked profiles (team and organisation) are accurate and reflect the services offered.
3.3 Industry, Sector, and Team
Service listings must accurately describe:
Industry and sector.
Service type.
Team size and capabilities.
3.4 Pricing Transparency
Listings should disclose applicable pricing (e.g., base rates, unit costs, on-costs) and services offered.
Suppliers must fully disclose any limitations (e.g., "Team available in 2 weeks") on the listing page.
🎯 Be transparent: Keep your service listing updated and disclose any limitations or restrictions.
4. Compliance with Legal and Platform Standards
Suppliers must ensure jobs comply with all relevant laws and regulations:
4.1 Non-Discrimination
Jobs must be free from discrimination, harassment, bullying, victimisation, and violence, following all equal opportunity laws in each jurisdiction:
New Zealand: Human Rights Act 1993, Employment Relations Act 2000.
Australia: Fair Work Act 2009.
Fiji: Employment Relations Act 2007.
4.2 High Compliance Standards
Suppliers should maintain high compliance standards, including:
Industry certifications and licences.
Adequate insurance coverage.
Workplace policies that ensure safety and professionalism.
4.3 Employment Arrangements
For Suppliers employing workers:
Implement a clear recruitment process.
Align on job expectations, pay, and working conditions.
Pay workers fairly and on time.
Provide a safe working environment and uphold their rights.
Suppliers must comply with applicable labour laws and maintain adherence to the Jobloads Inclusion and Respect Policy.
5. Health and Safety
5.1 Shared Health and Safety Responsibilities
Suppliers, as a PCBU (Person Conducting a Business or Undertaking) under the following health and safety laws:
New Zealand: Health and Safety at Work Act 2015.
Australia: Work Health and Safety Act 2011.
Fiji: Health and Safety at Work Act 1996.
Suppliers must:
Eliminate or minimise health and safety risks.
Consult, cooperate, and coordinate with Hirers on health and safety matters.
5.2 Triangular Employment
Suppliers employing workers must acknowledge their role under triangular employment laws:
New Zealand: Employment Relations (Triangular Employment) Amendment Act 2019.
Australia: Fair Work Act 2009.
Fiji: Employment Relations Act 2007.
6. Managing Worker Conduct
6.1 Worker Disciplinary Action
If a Hirer identifies misconduct or performance issues with a Supplier’s worker:
The Hirer must notify the Supplier immediately.
Only the Supplier may initiate disciplinary actions.
7. Resolving Damage and Disputes
7.1 Damage Responsibility
If a Supplier’s team causes damage beyond normal wear and tear:
Notify the Hirer immediately.
Work with the Hirer to reach a fair resolution.
Honour reasonable reimbursement requests for damage, missing items, or unexpected costs.
8. Reporting a Violation
Jobloads encourages Hirers to report violations of these standards:
Communicate with the Supplier: Suppliers are in the best position to resolve issues quickly.
Document the Issue: Use the Jobloads message thread and attach supporting evidence.
Contact Jobloads: Email [email protected] if the issue remains unresolved.
9. Upholding Supplier Standards
Jobloads is committed to enforcing these standards. When investigating reported violations, we follow these principles:
Impartiality: Investigations will be fair and unbiased.
Confidentiality: Information shared during investigations will remain confidential.
Timeliness: Resolutions will be prioritised and communicated promptly.
9.1 Consequences for Violations
Severe Violations: Immediate account termination, with possible reporting to relevant authorities.
Other Cases: Resolutions will be handled case-by-case, with corrective actions where necessary.
10. Appeals Process
Suppliers can appeal non-severe decisions by submitting a written request to [email protected] within 14 calendar days.
Note: Decisions related to severe violations are final and not eligible for appeal.